Ugandan green Bananas ( Matooke) 1kg

Uganda highland bananas, also known as matooke, is a starchy staple food made from a specific type of green banana, primarily consumed in the Great Lakes region of East Africa, especially Uganda. It's prepared by steaming or boiling unripe green bananas, often followed by mashing or pounding them into a paste or meal. Matooke is a versatile dish and can be served with various stews and sauces. 

 Store Policy – Perishable Goods

1. No Returns for Change of Mind

Due to the nature of fresh/perishable goods (fruits, vegetables, fresh-prepared foods), returns or cancellations are not accepted for “change of mind” after shipping has started.

2. Reporting Damaged or Defective Goods

If your order arrives damaged or defective, please contact us within 24 hours of delivery.

You must provide:

1. Clear photos of the damaged product.

2. Clear photos of the packaging and delivery box.

Claims reported after 24 hours or without photos may not be eligible for refund or replacement.

3. Refunds & Replacements

If a product is confirmed to be defective upon arrival, we will offer:

A replacement of the same item, OR

A full refund of the defective item’s value.

The choice of replacement or refund will be made at our discretion based on product availability.

4. Storage Responsibility

Once delivered, proper storage of perishable goods is the responsibility of the buyer.

Damage caused by improper storage, delay in receipt, or failure to collect the package on time is not eligible for refund or replacement.

5. Delivery Delays

We are not responsible for delays caused by the courier or circumstances beyond our control (e.g., weather, strikes, natural disasters), but we will assist in resolving delivery issues where possible.

6. False or Abusive Claims

We reserve the right to refuse service or future sales to customers who repeatedly make false or malicious claims.

Thank you for understanding.

We aim to provide the freshest products and will always work to resolve genuine issues promptly.